Lesson1: Introduction to locksmithing - Part 3

Ethics and Regulations

A successful locksmith is invested in the security of their clients. Thus as a locksmith you need to ensure that your clients can trust you with their security needs. By following a few simple steps you can ensure that people will look to you for security advice. Having strong customer service skills means you won’t freak someone out while you are making keys to their front door. A friendly demeanour will helps you secure jobs and bring back re-occurring customers. Following all the appropriate licencing procedures ensures that you are a qualified and authorized locksmith. Locksmiths who do not follow the licencing procedures will have their locksmith status revoked and will be penalized with fines and legal action.

Customer service

  • Interpersonal skills and attire
  • Professionalism
  • Ethical behaviour

Licencing Procedures

  • Criminal records check
  • Licencing (business and security)
  • Bonding
  • Insurance

Customer Service:

Having strong customer service skill means you talk to everyone respectfully and considerately. Locksmiths often work in high-stress environments and it is important that they maintain a calm demeanor. Strong interpersonal skills can be valuable in any situation. They allow for effective communication and relationship building. Conflict resolution can help you negotiate with inevitable tricky customers. You will communicate more effectively with a friendly and professional tone. If you are answering the phone, always state the company and your name. Let your knowledge and expertise shine through.

Locksmiths need to have a relationship of trust with their customers before they can work on their door. When a customer chooses to work with you, they are also choosing to trust you. Your personal appearance is the brand of your locksmith ability. Dress the part. Carry your work tools with you; wear a company shirt with a logo. If you are a mobile locksmith, consider what your vehicle says about your company. The customer expects a locksmith to show up, so dress like a locksmith.

It is important to work with a high degree of professionalism. Often this means setting high standards for yourself. Your quality of work needs to be exceptional, every time. This will validate the trust your client has with you and will save you money in the long run. A shoddy caliber of work will result in more dissatisfied customers and more call-backs where you have to return to fix the job. All these call backs cost you money in parts, gas, and labour, when you could be spending that time securing new customers. Furthermore, a dissatisfied customer will never call you to get more work done. Have all your licencing on hand at all times. This way you can quickly show that you are legally authorized and recognized as an expert in the field.

Locksmiths have an ethical obligation to their clients security needs. A good locksmith must always leave a customer’s door more secure then when they arrived. Sometimes this can be as simple as rekeying the existing locks to ensure access control, but you cannot replace an existing lock with another lower-quality lock. You should be able to point out existing security flaws. Windows close to an external door can be broken a hand can be reached through to unlock the door. Signs of attempted break-ins should be noted and discussed with the customer. You should always leave your customer with a few tips on how to improve their security.

Licencing Procedures

Adhering to licencing procedures is an absolute necessity. Licencing occurs at many places. A security licence is required to be able to carry picks and service people’s locks. You must get a criminal record check to be able to get your security licence. If you are working independently, or starting a new business, you must register for a business licence.

All locksmiths must adhere to the code of ethics. Any who deter will have their licence revoked and will be fined.

Code of Ethics

  • that the dignity of our chosen profession may be perpetuated
  • to practice their profession in the spirit of fairness to their clients, with fidelity to security in conformance with appropriateness, and with high ideals of personal honor.
  • To properly and impartially analyze security problems, and to advance the best possible solution for the protection of their clients.
  • To conduct themselves in a dignified manner
  • To abide by applicable licensing and business regulations
  • To abstain from using improper or questionable methods of soliciting patronage, and to decline to accept such incompatible patronage.
  • To refrain from associating themselves with or allowing the use of their names by any enterprise of questionable character, or in any manner countenancing misrepresentation.
  • To cooperate in advancing the best interest of the locksmith industry by interchange of general information and experience with fellow locksmiths.
  • To encourage and promote loyalty to the profession, always ready to apply their special knowledge, skill and training for the use and betterment of our industry.